This policy explains the terms applicable to recharge transactions, payments, cancellations, and refunds made through the Antab Pay website, mobile application, or web application.
1. Cancellation Policy
We at Antab Pay do not allow any cancellation by the user/customer/You. Transactions initiated once on the Site/Mobile Application by You cannot be further cancelled.
In case of a failed transaction at the payment gateway or by the operator, you will receive a refund within 7 working days.
2. Refund Policy
All sales of Recharge are final, with no refund or exchange permitted. You are responsible for the mobile number or DTH account for which you purchase Recharge and all charges that result from those purchases. Antab Pay is not responsible for any Recharge purchase or bill payment made using an incorrect mobile number or DTH account number.
Failed or Undelivered Recharge
However, if in a transaction performed by you on the Site/Mobile Application, money has been charged to your card or bank account and a Recharge is not delivered within 24 hours of your completion of the transaction, you may inform us by sending an email to our customer services email address mentioned on the Contact Us page.
Please include the following details in your email:
- Mobile number or DTH account number
- Operator name
- Recharge value
- Transaction date
- Order Number
Antab Pay shall investigate the incident. If it is verified that money was indeed charged to your card or bank account without delivery of the Recharge, your money will be refunded within 7 working days.
Refund for Wallet Transactions
If you used your Antab Pay Wallet as the payment method, the refund will be credited directly back to your Antab Pay Wallet.
Refund for Card & Net Banking Transactions
If you used a Credit Card, Debit Card, or Net Banking, the money will be refunded to your original bank account or card.
3. Return Policy
We do not have a Return Policy for our users/customers/You. As per our Cancellation Policy, we do not permit any kind of cancellation on Antab Pay's website, mobile app, or web application. Consequently, we do not provide returns for any transactions made on our platforms.
Once a transaction has been processed successfully, a user/customer/You cannot claim any return for the same.